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Frequently Asked Questions

Last Updated: November 2025

Frequently Asked Questions (FAQ)

General Questions

What is SLCTrips?

SLCTrips is a comprehensive Utah adventure platform featuring over 1,000 destinations, curated TripKits (digital guidebooks), and 29 county-based Guardian characters. We help you discover amazing places from 30 minutes to 12 hours from Salt Lake City International Airport.

What is a TripKit?

A TripKit is a digital guidebook containing curated destinations, routes, insider tips, and detailed information about a specific theme or region. Think of it as your complete adventure package—everything you need to explore Utah's best experiences.

What is a Guardian?

Guardians are 29 mythical characters, each representing one of Utah's counties. They serve as your guides to hidden gems and local insights across the state. Each Guardian has their own personality, backstory, and recommendations.

Is SLCTrips free?

We offer both free and paid content:

  • Free: TK-000 "Free Utah" educational content with 29 destinations
  • Paid TripKits: $47-$147+ for curated collections with detailed guides

Purchases & Access

How do I purchase a TripKit?

  1. Browse our TripKits page
  2. Click on a TripKit that interests you
  3. Click "Purchase TripKit" or "Buy Now"
  4. Complete checkout through our secure Stripe payment system
  5. You'll receive an access code via email

How do I access my purchased TripKit?

After purchase, you'll receive an email with:

  • Your unique access code
  • Instructions on how to use it
  • A link to access your TripKit

Simply enter your access code on the TripKit page to unlock all content.

What payment methods do you accept?

We accept all major credit cards and debit cards through Stripe's secure payment processing.

Can I get a refund?

Yes! We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, contact us at Dan@slctrips.com within 30 days for a full refund. See our Refund Policy for complete details.

I didn't receive my access code. What should I do?

  1. Check your spam/junk folder
  2. Verify the email address you used for purchase
  3. Contact us at Dan@slctrips.com with your order details
  4. We'll resend your access code within 24 hours

Can I share my access code with others?

Access codes are intended for personal use. Sharing codes violates our Terms of Service. Each purchase grants access to one user.


Content & Destinations

How many destinations do you have?

We currently feature over 1,000 destinations across Utah, with more being added regularly.

How do you choose destinations?

Destinations are curated based on:

  • Local knowledge and insider recommendations
  • Accessibility from Salt Lake City International Airport
  • Unique experiences and hidden gems
  • Seasonal considerations
  • Value and quality

Can I suggest a destination?

Absolutely! We love hearing from our community. Email us at Dan@slctrips.com with:

  • Destination name and location
  • Why you think it's special
  • Any photos or details you'd like to share

Are destinations updated regularly?

Yes! We continuously update destination information, add new places, and refresh content. Stale or outdated destinations are regularly reviewed and updated.

What's the difference between a destination and a TripKit?

  • Destination: A single place or experience (e.g., "Antelope Island State Park")
  • TripKit: A curated collection of destinations organized by theme (e.g., "Ski Utah Complete" with 50+ ski destinations)

Technical Questions

Do I need to create an account?

No account is required to browse destinations or purchase TripKits. However, you'll need to provide an email address to receive your access code.

Is my payment information secure?

Yes! We use Stripe, a PCI-DSS Level 1 certified payment processor. We never store your full credit card information on our servers.

What browsers do you support?

We support all modern browsers:

  • Chrome (recommended)
  • Firefox
  • Safari
  • Edge

Is there a mobile app?

Not yet! Our website is fully mobile-responsive and works great on phones and tablets. We're considering a mobile app for the future.

The site isn't loading. What should I do?

  1. Try refreshing the page
  2. Clear your browser cache
  3. Try a different browser
  4. Check your internet connection
  5. If problems persist, email us at Dan@slctrips.com

Educational Content (TK-000)

What is TK-000 "Free Utah"?

TK-000 is our free educational TripKit featuring 29 destinations perfect for learning about Utah's geography, history, and culture. It's designed for educators, students, and anyone curious about the state.

How do I access TK-000?

  1. Visit the TK-000 page
  2. Enter your email address
  3. You'll receive instant access to all 29 destinations

Is TK-000 really free?

Yes! TK-000 is completely free. We believe everyone should have access to quality educational content about Utah.


Business & Partnerships

Do you offer corporate packages?

Yes! We offer custom TripKits and destination packages for corporate groups, team building, and business travel. Contact us at Dan@slctrips.com to discuss your needs.

Can I become an affiliate?

We're always looking for partners! Email us at Dan@slctrips.com with information about your platform or audience.

Do you accept advertising?

We're selective about partnerships. If you have a relevant product or service for Utah travelers, contact us at Dan@slctrips.com.


Contact & Support

How do I contact you?

We typically respond within 24-48 hours.

Do you offer phone support?

Currently, we offer email support only. This allows us to provide detailed, thoughtful responses to your questions.

Can I meet Dan in person?

Dan occasionally appears at local events and meetups! Follow us on social media or sign up for our newsletter to stay updated.


Privacy & Data

How do you use my email address?

We use your email to:

  • Send you access codes for purchased TripKits
  • Send important updates about your purchases
  • (Optional) Send newsletters and updates (you can unsubscribe anytime)

We never sell or share your email with third parties. See our Privacy Policy for complete details.

Do you track my browsing?

We use analytics to understand how visitors use our site (anonymously). We also use cookies for functionality. See our Privacy Policy for details.


Still Have Questions?

Can't find what you're looking for? We're here to help!

Email: Dan@slctrips.com
Response Time: 24-48 hours


Last Updated: December 2025